Privacy Policy

1. Information We Collect

Information you provide directly

• Name, mobile number, and email address (from consultation booking forms)
• Treatment interests and concerns submitted through our website forms
• WhatsApp messages sent to our clinic numbers
• Medical history, treatment records, and clinical notes collected in-clinic
• Before/after photographs taken with your written consent

Information collected automatically

• Website usage data via Google Analytics and Google Tag Manager (GTM-WSP5G7PB)
• Ad interaction data via Google Ads (AW-17700145778) and Meta Pixel (1317035759977909)
• Browser type, device type, IP address, and pages visited
• Cookies — see the Cookies section below

2. How We Use Your Information

• To call you back and confirm your consultation appointment
• To provide clinical treatment and maintain your medical records
• To send appointment reminders via SMS or WhatsApp (with your consent)
• To improve our website and marketing campaigns through analytics
• To show you relevant advertisements on Google and Meta platforms
• To comply with applicable laws and regulations

We will never use your personal data for purposes unrelated to your care or our direct clinic operations without your explicit consent.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited data with:

• Google LLC — analytics and advertising measurement (Google Analytics, Google Ads)
• Meta Platforms Inc. — advertising measurement via Meta Pixel
• Hosting / technology providers — only as necessary to operate the website, under data processing agreements
• Medical referrals — if you require specialist care beyond our scope, with your consent
• Legal requirements — if required by Indian law, court order, or regulatory authority

4. Cookies & Tracking

Our website uses the following cookies and tracking technologies:

• Google Analytics — measures website traffic and user behaviour (analytics cookies)
• Google Ads / GTM — tracks ad conversions and enables remarketing (advertising cookies)
• Meta Pixel — tracks website events for Facebook/Instagram ad optimisation (advertising cookies)

You can opt out of advertising cookies by visiting Google Ads Settings or using Meta Ad Preferences. Most browsers also allow you to block or delete cookies through browser settings.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, restricted staff access, and secure data storage. In-clinic medical records are stored in compliance with applicable Indian healthcare data regulations and accessible only to treating doctors and authorised staff.

6. Your Rights

You have the right to:

• Access — request a copy of personal data we hold about you
• Correction — request correction of inaccurate personal data
• Deletion — request deletion of your personal data, subject to legal retention requirements
• Opt-out — unsubscribe from marketing communications at any time
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

7. Medical Records & Clinical Data

Clinical records, photographs, and treatment notes are retained for a minimum of 7 years as required under Indian medical practice guidelines. Before/after photographs are used only with your explicit written consent and are never shared publicly without that consent. You may request a copy of your medical records at either clinic with valid photo ID.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will always reflect the most recent version. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us